مهندسی پشتیبانی
information technology infrastructure” refers to the foundation of technologies, processes, and resources that enable organizations to deliver effective and efficient IT services. This infrastructure plays a crucial role in maintaining the performance and functionality of an organization’s IT environment. It encompasses a set of components including hardware, software, networks, databases, and support personnel
The main purpose of information technology support infrastructure is to ensure that end-users can seamlessly access and utilize IT services while addressing any problems or challenges that may arise. This includes establishing help desks or service desks, implementing incident and problem management processes, and maintaining a comprehensive knowledge base for troubleshooting and resolution guidance. An IT support infrastructure with a proper structure is essential for minimizing downtime, increasing user satisfaction, and ultimately aiding the overall success of an organization’s IT operations
Our company has branches located allover the country.
SERVICES
1. Installation, setup, and configuration of switches and routers in the access layer, core, and internet gateway
3.Installation, setup, and updating of servers and storage equipment
4.Installation, setup, and updating of virtualization infrastructure, including ESXi, Hyper-V, and Citrix
5.Complete execution of passive operations and rack arrangement
6.Maintenance and troubleshooting of network equipment including switches, access points, network nodes, network cables (UTP, STP), patch panels, and all passive equipment
7.Network infrastructure maintenance and regular execution of periodic service operations
8.Preservation, maintenance, and regular backup of server data and network equipments
9.Monitoring all communication lines (MPLS and PTMP), virtual servers, database performance, operating systems, storage equipment, virtualization services, and LAN switching equipment including Core/Access/TOR/Edge switches
10.Hardware support including troubleshooting, diagnostics, and generating hardware certificates for computers, laptops, printers, scanners, and their accessories, along with inspection, root cause analysis, and documentation of hardware incidents
11.Installation of equipment and hardware connected to computers
12.Assembling computer components and upgrading system hardware
13.Procurement of all computer, infrastructure, and network equipmen
14.Procurement of all data center equipments including servers, storage devices, firewalls, racks, switches, routers, and firewalls
15. cameras and video surveillance systems services
16.Implementation of in-house services based on Microsoft and Linux platform